Name: Dubai Statistics Center
Address: Dubai International Academic City (DIAC) Academic City Road Block #12, Dubai, 121222
Telephone: 800 DSC (372)

Turn off Animations

Turn on Animations

Choose Color

Corporate

Change the website color to DSC corporate color

Dubai Identity

Change the website color to Dubai Brand logo

Expo 2020

Change the website color to Expo 2020 logo

DDSE > Dubai Statistics Center > Programs & Statistical Surveys > Statistical Project Details

Themes

ICT – Business Survey

The communication and information technology survey, which targets Dubai Business Sector, is one of the most important periodic surveys conducted by the center each two years -in collaboration with the Telecommunications Regulatory Authority (TRA), through which the center can provide data on communications and information technology within the Emirate business sector enterprises, with all economic sectors in Dubai. The project comes within the authority plan, as part of the statistical information program on communications and information technology. From one hand, this project aims to create a database on this field. On other hand, it enhances regular and continuous statistical partnerships and coordination between the TRA and DSC is only official body responsible for producing and publishing statistical data.

Metadata
Reports
Methodology

1.1

Contact organization

Dubai Statistics Center

1.2

Contact organization unit

Social Statistics Section

1.3

Contact name

Corporate Communication & Customer Service Section

1.4

Contact person function

Customer Care

1.5

Contact mail address

P.O.Box: 121222 Dubai, UAE

1.6

Contact email address

info@dsc.gov.ae

1.7

Contact phone number

800 DSC (372)

1.8

Contact fax number

009714 4290232

2.1

Metadata last certified

23/07/2017

2.2

Metadata last posted

13/08/2017

2.3

Metadata last update

23/07/2017

3.1

Data description

The key objective of the survey is to identify extent of using communications and information technologies by Dubai business sector enterprises along with seeking to achieve the following key objectives:
1- Build a quantitative and qualitative database on extent of using communications and information technology by business sector enterprises of Dubai, which database will be the base for development and formulation of policies and strategies in the Emirate.
2- Assess Dubai business sector satisfaction with quality and cost of communications and information technology services.
3- Identify opinions and orientations of stakeholders at the business sector enterprises of the Emirate about efficiency and quality of communications and information technology services from one-hand and service providers and operators from the other hand.
4- Identify, detect, analyze and develop appropriate solutions for those obstacles, which hamper using communications and information technology services (Fixed lines, Mobile Phones, Internet) in Business Sector. The study aims, also, to identify level of expenditure on each of those services.
5- Identify extent of using electronic trade by the business sector enterprises of the Emirate.

3.2

Classification

• Countries and Citizens Classification- United Nations in 2014.
• International Standard Classification of Education: Fields of Education and Training ISCED-F in 2013.
• International Standard Classification of Occupations ISCO 08.
• International Standard Industrial Classification of All Economic Activities, (ISIC), Rev.4.

3.3

Sector coverage

The economic enterprises with ten employees or more within the geographical boundaries of the Emirate of Dubai, it covers the communication and information technology sector in the Emirate and includes:
• Fixed line services
• Mobile services
• Internet services
• E-commerce
• Advanced communications services
• Customers complaints

3.4

Statistical concepts and definitions

For more definitions please click the link to view survey methodology published on DSC website

3.5

Statistical unit

Economic enterprises

3.6

Statistical population

The survey covers the economic enterprises with ten employees or more within the geographical boundaries of the Emirate of Dubai and based on the following employment categories:
• Small enterprises (10-49) labors
• Medium-sized enterprises (50-249) labors
• Large enterprises (+250) labors

3.7

Reference area

Emirate of Dubai

3.8

Time coverage

2017-2015

3.9

Base period

Not Applicable

Reflects the data for 2017

6.1

Legal acts and other agreements

Dubai Statistics Center is the main source of statistics at the emirate's level. It collects and categorizes statistical data and information, analyzes it, prepares statistical bulletins, indicators and reports, organizes statistical work and surveys. For more information, please see Law No. (28) concerning Dubai Statistics Center

Click here to view the law details

6.2

Data sharing

Reports are disseminated based on agreement with the organization.

7.1

Confidentiality - policy

Data Confidentiality is governed by Law No. (28) of 2015 on the Dubai Statistics Center Article (9) of the Law "Confidentiality of Statistical Data"

Click here to view the law details

7.2

Confidentiality - data treatment

Click here to view Dubai Statistics Center Information Security Policy Statment

8.1

Release calendar

Reports are disseminated based on agreement with the organization.

8.2

Release calendar access

Click here to access Dubai Statistics Center calendar information

8.3

User access

Click here for more information about Dubai Statistics Center dissemination policy

Every Two Years

10.1

News release

Through social media.

10.3

On-line database

Set of reports approved by TRA.

10.4

Micro-data access

Detailed data is not published for reasons of data confidentiality. Only aggregate data is available for public publication.

10.5

Other

DSC Smart Statistical Systems

10.6

Documentation on methodology

Link to last update of Survey Methodology.

The project has been implemented in accordance with the GSBPM methodology. All dimensions of statistical quality have been taken into account in accordance with the Charter of Statistical Data Quality of the Emirate of Dubai and adopted by the Center, especially those related to accuracy, objectivity and comparability. The classifications and methodologies used make the results of this project comparable at all national levels. It is based on the same standard classifications, methodologies and standard concepts.

Click here to view Dubai Statistics Center Statistical Data Quality Framework

12.1

User needs

Support decision-makers, policy-makers and researchers to identify the following:
1- Build a quantitative and qualitative database on extent of using communications and information technology by business sector enterprises of Dubai, which database will be the base for development and formulation of policies and strategies in the Emirate.
2- Assess Dubai business sector satisfaction with quality and cost of communications and information technology services.
3- Identify opinions and orientations of stakeholders at the business sector enterprises of the Emirate about efficiency and quality of communications and information technology services from one-hand and service providers and operators from the other hand.
4- Identify, detect, analyze and develop appropriate solutions for those obstacles, which hamper using communications and information technology services (Fixed lines, Mobile Phones, Internet) in Business Sector. The study aims, also, to identify level of expenditure on each of those services.
5- Identify extent of using electronic trade by the business sector enterprises of the Emirate.
Main results and indicators of the survey are provided to users upon request in accordance with release policy and on approved levels.

18.1

Source data

Via field work, it was conducted through direct interview and using the latest smart technology.

18.2

Frequency of data collection

Every Two Years

18.3

Data collection

After designating and appointing the administrative supervisors as well as supervisors and researchers and distributing them on field teams, and after completing the training course and the pre-trial, the field implementation phase starts with these teams visiting the households of the sample and collecting data from them using smart tablet PCs.

18.4

Data validation

During the field data collection process, the completed household data, scrutinized in the field by supervisors, were reviewed instantly by the supervisory office, approved and sent through the latest smart technologies used in the survey to the main database with the survey data in the headquarters, where the office scrutiny team scrutinized this data. During that stage, the main focus was on the scrutiny of the data consistency and completion to mitigate error as much as possible

Please refer to the survey methodology by visiting the this link

18.5

Data compilation

Please refer to the survey methodology by visiting the this link

18.6

Adjustment

Different statistical methods are used for data modification and processing procedures.

For more details, please refer to survey methodology by visiting this link

2019 2017 2015

Title	Publishing Year	File Type	File Type	Metadata
Percentage Distribution of Businesses in the Sample that have Electronic Devices (One Device or More)	2019
Percentage Distribution of Businesses in the Sample by Importance of Telecommunication	2019
Percentage Distribution of Businesses in the Sample by Employment Size Category	2019
Percentage Distribution of Businesses in the Sample by Monthly Expenditure on Fixed Line Calls	2019
Satisfaction on Fixed Line Services	2019
Percentage Distribution of Businesses in the Sample that Provide its Employees with Mobile	2019
Percentage Distribution of Businesses in the Sample by Monthly Expenditure on Mobile Calls	2019
Satisfaction on Mobile Services	2019
Percentage Distribution of Businesses in the Sample that have Internet by Type	2019
Percentage Distribution of Employees that uses Internet in the Sample Businesses	2019
Top Ten Most Used Activities of the Internet by the Businesses in the Sample	2019
Percentage Distribution of Businesses in the Sample by E-Commerce	2019
Satisfaction on E-Commerce	2019
Percentage Distribution of Businesses in the Sample by Advanced Telecommunication	2019
Satisfaction on Advanced Telecommunication	2019
Percentage Distribution of Businesses in the Sample that have Electronic Devices (One Device or More)	2017
Percentage Distribution of Businesses in the Sample by Importance of Telecommunication	2017
Percentage Distribution of Businesses in the Sample by Employment Size Category	2017
Percentage Distribution of Businesses in the Sample by Monthly Expenditure on Fixed Line Calls	2017
Satisfaction on Fixed Line Services	2017
Percentage Distribution of Businesses in the Sample that Provide its Employees with Mobile	2017
Percentage Distribution of Businesses in the Sample by Monthly Expenditure on Mobile Calls	2017
Satisfaction on Mobile Services	2017
Percentage Distribution of Businesses in the Sample that have Internet by Type	2017
Percentage Distribution of Employees that uses Internet in the Sample Businesses	2017
Top Ten Most Used Activities of the Internet by the Businesses in the Sample	2017
Percentage Distribution of Businesses in the Sample by E-Commerce	2017
Satisfaction on E-Commerce	2017
Percentage Distribution of Businesses in the Sample by Advanced Telecommunication	2017
Satisfaction on Advanced Telecommunication	2017