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 FAQs

  • Does DSC provide data and reports related to Dubai only?

    Yes, DSC Provides data related to the Emirate of Dubai only being the official source for the collection and dissemination of data in the emirate.

  • What type of statistical data does DSC offer?

    DSC offers various economic, social and demographic indicators and statistical data.

  • What are the methods followed by DSC in data collection?

    DSC collects data using one of the following two methods: Either through field work undertaken by researchers who pay visits to families, institutions and companies for collecting data, or through registered data collected by the center in coordination with different governmental and private entities and institutions using electronic integration mechanisms.

  • What is the frequency of data dissemination?

    DSC issues monthly, quarterly, biannual and annual data depending on its type.

  • How can I ensure the confidentiality of data?

    According to the provisions of law, DSC undertakes the confidentiality of data collected from families and companies so as not to be used for anything except for statistical purposes.

  • Who are the customers of DSC?

    The customers of DSC include individuals, the business sector, and the government.

  • Can I, as an individual, apply for any of the DSC services?

    DSC classifies its services according to the customer category (individuals, business sector, and government); thus, you can only apply for services provided to the individuals.

  • What does DSC offer on its website and smart mobile application?

    DSC offers detailed statistical data and reports related to the social, demographic, and economic sectors in the Emirate of Dubai on its website and smart mobile application; you can also view the latest statistical publications, reports, and indicators through these channels.

  • How can I obtain additional detailed data?

    You can apply for more detailed statistical data by registering as a customer through the website, the smart mobile application or our Customer Service email.

  • What is the Customer Service email?

  • How can I register through the website or the smart mobile application?

    You can register by clicking on “Register” at the top right corner of the website, or by pressing the “Request a Service” icon in the smart mobile application.

  • How can I contact DSC in case of any inquiry?

    You can contact our customer service via telephone by calling 04-4363300, by emailing us at: info@dsc.gov.ae, or by pressing “Contact Us” on the website or the smart mobile application.

  • Does the website accommodate for people with disabilities?

    DSC was keen on applying international standards to accommodate for the needs of people with disabilities and facilitate using the website easily (W3C- AA).

  • How can I apply for a job at DSC?

    You can apply for a job by sending your CV to our Human Resources email: hr@dsc.gov.ae or through our job vacancies posted through EJOBs.

  • How can I access the details of DSC’s offered services?

    DSC provides a comprehensive catalog for all its services along with their details including service description, request and delivery channels, duration, fees, requirements and conditions, required documents, and the required steps to request the service. You can access this Service Catalog through our website or our smart mobile application.

  • What services does the Smart Statistics Suite provide?

    The Smart Statistics Suite is an integrated statistical suite that includes the following systems: the “Indicators” system which is designed for the senior officials and decision-makers, the “e-Sources” system which links numerous statistical main and sub sources, the “Interactive Statistics” system which is designed for planners and specialized experts who gain access to smart interactive analysis mechanisms linked directly to our centralized statistical databases, the “Polls” system which covers the functionalities for opinion polls and questionnaires guaranteeing high levels of accuracy and quality of results and providing the capability to instantly follow up on responses, and finally the “Geostat” system which superimposes statistical information on geographical maps.

  • Who are the customers of services offered by the Smart Statistics Suite?

    The “Interactive Statistics” and “Polls” systems are offered to governmental departments, authorities and institutions.
    The “e-Sources” system is offered to governmental departments, authorities and institutions as well as the business sector.
    The “Indicators” system is offered to decision-makers and CEOs.
    The “Geostat” system:
    General data is offered to all types of registered customers.
    Detailed data is offered to governmental departments, authorities and institutions.

  • What type of data is published through the “Interactive Statistics” and “Indicators” systems?

    DSC offers various economic, social and demographic indicators and statistical data through these systems.

  • Does DSC provide user training for any of the Smart Statistics Suite systems?

    The Smart Statistics Suite team are keen on training new customers of our systems to gain the utmost experience in using the provided functionalities.

  • What does the Smart Statistics Suite Technical Support service cover?

    The Smart Statistics Suite Technical Support service covers all technical issues and inquiries related to the Suite.

  • How can I request the Smart Statistics Suite Technical Support service?

    Website, e-mail, fax, telephone, smart mobile application, or through personal attendance to the DSC headquarters.

  • What statistical field surveys are carried out by DSC and what is their frequency?

    The main field surveys conducted by DSC include: the Household Expenditure and Income survey (every 5 years), the Labor Force survey (annually), the Foreign Investment survey (annually), and the Economic survey (annually). Moreover, DSC conducts other types of field surveys in coordination with the governmental entities; for more details please PRESS HERE.

  • Can individuals or companies request a statistical field survey to be carried out?

    DSC conducts statistical field surveys solely for governmental entities.

  • What statistical reports and indicators does DSC provide to its customers?

    DSC offers detailed statistical data and reports related to the social, demographic, and economic sectors in the Emirate of Dubai on its website and smart mobile application; you can also view the latest statistical publications, reports, and indicators through these channels.

  • How can I obtain additional detailed data?

    You can apply for more detailed statistical data by registering as a customer through the website, the smart mobile application or our Customer Service email.

  • How can I access the “Build Your Statistical Report” service?

    The “Build Your Statistical Report” service is only accessible through DSC’s smart mobile application.

  • What statistical reports and information can I obtain from the “Build Your Statistical Report” service?

    By utilizing the “Build Your Statistical Report” service, you can build tables and graphs using the statistical demographic, social, or economic data.

  • Do I need any additional applications to save the reports generated from the “Build Your Statistical Report” service?

    You can build and save your generated reports on the smart mobile application and refer to them whenever you want without the need for any other supporting application. Furthermore, you can send your generated reports from the application to your email.

  • Are there any requirements needed from requesters of opinion polls studies?

    DSC provides a requirements gathering form to collect the requester’s requirements (such as the target sample, type of the study, and mechanism of execution…).

  • How are the results of the opinion polls service published?

    DSC publishes the results of the opinion polls studies through the smart systems and provides an executive summary for the calculation methodology and sampling technique. The username and password are also provided to the customer.

  • How is the sample of the opinion polls study designed?

    The sample is designed based on the main objectives of the opinion polls study, the target group, and the acceptable margin of error in the results. This requires the availability of the necessary statistical frames to identify the required sample from the target society using scientific methods.

  • What is Dubai Info?

    Dubai Info is a program to support data users in Dubai that focuses on promoting the use of national statistics in evidence-based policy and planning dialogues at the Emirate of Dubai level. This program is customized from the “DevInfo Initiative”.

  • Can Dubai Info be used to produce MDG Reports?

    Dubai Info allows the user to generate data reports, including those needed for MDG reporting. Dubai Info provides simple tools for querying the database and producing tables, graphs and maps for inclusion in MDG reports and exporting these to Word/Excel/PowerPoint.

  • What information is displayed on the statistical map?

    The information displayed on the statistical map on the website and the smart mobile application includes: population, education, buildings, shopping malls, and metro stations based on the different geographic regions of the Emirate of Dubai.

  • Who is eligible to request the “Implementing Statistical Data Systems Integration” service?

    All governmental departments, authorities and institutions in the demographic, social, and economic sectors are eligible to apply for this service.

  • Who is eligible to request the “Developing Statistical Data Packages” service?

    All Dubai Government entities along with the National Bureau of Statistics are eligible to apply for this service.

  • What is the “Developing Statistical Data Packages” service?

    The Statistical Data Packages include interactive tables provided through the “Interactive Statistics” system and interactive graphs provided through the “Indicators” system.

  • What is the “Statistical Training Awareness Program” service?

    Through this service, DSC introduces its customers to the importance of statistics and its valuable role in development efforts, along with explaining to them the used methods for collecting and disseminating data in a simple and exciting manner. Moreover, the customers are also provided with a practical training on how to conduct a field survey.

  • What is the Scope of applying Resolution (39) 2015?

    All person conducting opinion poll activity in the emirate of Dubai should be licensed by concerned licensing authority after completing the terms and conditions of Dubai Statistics Center.

    Note:

    If the opinion polls/ surveys are conducted concerning the firms scope of work to its related stakeholders (employees, partners, vendors and customers) through its internal resource, the firm is exempted from the applying the resolution. 

  • How to issue a permit to conduct polls study?

    Once all terms and conditions are completed; DSC will issue a permit to add Opinion Polls activity in the license.

  • What are the procedures to issue a permit license?

    ​There are four main services related to Poll Studies Permits Services:

    • Request for Enrolling in Poll Studies Professional Competency Test
    • Request for Issuing Permit for Firm to Practice Poll Studies Activity
    • Request for Issuing Identification Cards for the Surveyors of the Firm Practicing  Poll  Studies Activity

    Request for Amendment of Firm's Basic Information Practicing Poll Studies Activity.

  • What are the fees required to add opinion poll activity in the commercial license? How much does it cost to add opinion poll activity in the commercial license?

    Kindly refer to article number (10) stated in The Executive Council Resolution (39) for the year 2015:

    Link: https://www.dsc.gov.ae/en-us/DSC-News/Documents/Poll%20Studies%20Firms%20Operating.pdf

    Fees for Conducting the Activity in the Emirate

  • Is it possible to verify commercial license details? Can I amend commercial license details?

    Yes, you can apply to amend the license can be amended at any time after completing the requirements of DSC.

  • For how long the permit is valid?

    The permit is valid for a year from the date of issue.

  • Do we need to go through the same registration process to renew our activity license?

    Yes, the same procedure of issuing the permit are applied.

  • Externally licensed firms, can conduct opinion polls in Dubai?

    You have to be registered with a concerned license authority in Dubai.

  • What are the conditions for conducting a Poll Study?

    ​Please view the Executive Council Resolution no. (39) of 2015 & Administrative Resolution No. (96) of 2016 click the link below:

    https://www.dsc.gov.ae/en-us/About-Us/Pages/Regulations.aspx

  • The duration for Poll Studies Permits Services

  • As a customer how can I assure applying this resolution?

    If I am conducting my surveys through a third party; they should be licensed by the concerning licensing authority.

  • Which government department is responsible for issuing the permit?

    Dubai Statistics Center.

  • What is the validity of the ID card?

    • The ID card is valid for one year for permanent employee.
    • The ID card is set according to opinion polls date, with maximum six months validity.

  • In case the surveyor ID card is lost, what is the procedure?

    A police report is required.

  • If the surveyor ID card got damaged what is the procedure?

    Please submit the damaged card to DSC Customers Care Staff.

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