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Integrated Management System (IMS) Policy: 

DSC's Leadership team approved Subsequent policies, which are related to multiple ISO standards' under a comprehensive policy (the Integrated Management System – IMS – policy) in collaboration with DSC's mandates to include explicit delivery of the following commitments to:                             

  • Fulfill the QMS ISO 9001:2015, EHS ISO 14001:2015, ISO 45001:2018, ISO 10004:2018, and ISO 10002:2018 requirements.
  • DSC's Business processes review and continual improvement, in order to increase its effectiveness and efficiency.
  • Assure, and control the quality of DSC's business processes, in order to promote the business values such as quality culture, trust, integrity, respect, communications & follow up, and continually improve the business processes of Quality, Environment, Health & Safety, Customer Service, and Customer Complaints Handling.
  • Deliver our mandates and business commitments through eco-friendly business processes with the minimum environmental impacts and CO2 emissions.
  • Deliver our mandates and business commitments through safe and healthy business processes that protect the lives of our valued customers, employees, and visitors with a serious elimination of any occurrence of health and safety related risks or hazards.        
  • Adhere to the regulations and the legal requirements of the Quality, Environment, Health, and Safety – EHS, Customer Service and Customer Complaint management systems, which are issued by the relevant government authorities.        
  • Manage a professional customer service efficiently and to offer fast, error free and modern services to our customers, in order to delight them.
  • Manage the customers' complaints efficiently and independently, in order to assure its nonoccurrence in future and to drive the improvement process. 
  • Assure the suppliers' compliance to the quality, environment, health, and safety regulations and legislation systems.
  • Engage and consult with the concerned parties on health and safety issues and methods to ensure knowledge, assessment and monitoring of workplace risks.

Additionally, the leadership team undertakes to publish the IMS policy through the available means to all interested parties such as employees (part time/full time), and to review it periodically.