Integrated Management System (IMS) Policy:
DSC's Leadership team approved Subsequent
policies, which are related to multiple ISO standards' under a comprehensive
policy (the Integrated Management System – IMS – policy) in collaboration with
DSC's mandates to include explicit delivery of the following commitments
to:
- Fulfill the QMS ISO 9001:2015,
EHS ISO 14001:2015, ISO 45001:2018, ISO 10004:2018, and ISO 10002:2018
requirements.
- DSC's Business processes review
and continual improvement, in order to increase its effectiveness and
efficiency.
- Assure, and control the quality
of DSC's business processes, in order to promote the business values such
as quality culture, trust, integrity, respect, communications & follow
up, and continually improve the business processes of Quality,
Environment, Health & Safety, Customer Service, and Customer
Complaints Handling.
- Deliver our mandates and
business commitments through eco-friendly business processes with the
minimum environmental impacts and CO2 emissions.
- Deliver our mandates and
business commitments through safe and healthy business processes that
protect the lives of our valued customers, employees, and visitors with a
serious elimination of any occurrence of health and safety related risks
or hazards.
- Adhere to the regulations and
the legal requirements of the Environment, Health, and Safety – EHS –
management systems, which are issued by the relevant government
authorities.
- Manage a professional customer
service efficiently and to offer fast, error free and modern services to
our customers, in order to delight them.
- Manage the customers'
complaints efficiently and independently, in order to assure its
nonoccurrence in future and to drive the improvement process.
- Assure the suppliers'
compliance to the quality, environment, health, and safety regulations and
legislation systems.
- Engage and consult with the
concerned parties on health and safety issues and methods to ensure
knowledge, assessment and monitoring of workplace risks.
Additionally, the leadership team undertakes to
publish the IMS policy through the available means to all interested parties
such as employees (part time/full time), and to review it periodically.