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ICT – Households Survey
A project that aims to provide ICT data, which in turn is used by international organizations to rank the country in global indicators such as Network Readiness Index, ICT Development Index and Global Competitiveness Index and the survey is carried out on an annual regular basis. The survey also aims to collect information on the level of use and access to ICT and the level of satisfaction with telecommunication services provided by operators.
  • Metadata

  • Reports

  • Methodology

1.1
Contact organization
Dubai Statistics Center
1.2
Contact organization unit
Social Statistics Section
1.3
Contact name
Corporate Communication & Customer Service Section
1.4
Contact person function
Customer Care
1.5
Contact mail address
P.O. Box: 121222 Dubai, UAE
1.6
Contact email address
info@dsc.gov.ae
1.7
Contact phone number
800 DSC (372)
1.8
Contact fax number
009714 4290232
2.1
Metadata last certified
10/01/2019
2.2
Metadata last posted
31/03/2019
2.3
Metadata last update
10/01/2019
3.1
Data description
The communication and information technology survey, which targets Dubai households, is one of the most important periodic surveys conducted by the center in collaboration with the Telecommunications Regulatory Authority (TRA), through which the center can provide data on communications and information technology within the Emirati society, whether UAE nationals or residents. The project comes within the authority plan, as part of the statistical information program on communications and information technology.  From one hand, this project aims to create a database on this field. On other hand, it enhances regular and continuous statistical partnerships and coordination between the TRA and DSC on the ground that the latter is only official body responsible for producing and publishing statistical data. The survey aims to achieve the following key objectives:
1- To provide ICT data, which in turn is used by international organizations to rank the country in global indicators such as Network Readiness Index, ICT Development Index and Global Competitiveness Index.
2-Build a quantitative and qualitative database on extent of using communications and information technology by Dubai households, which database will be the base for development and formulation of policies and strategies in the Emirate.
3- Assess Dubai households’ satisfaction with quality and cost of communications and information technology services.
4- Identify, detect, analyze and develop appropriate solutions for those obstacles, which hamper using communications and information technology services (Fixed Line, Mobile Phone, Internet) by Dubai households. The study aims, also, to identify level of expenditure on each of those services.   
3.2
Classification
• Countries & Nationalities classification – UN 2014
• International Standard Classification of Education  - ISCED F-2013
• The International Standard Classification of Occupations ISCO 08
3.3
Sector coverage
The targeted groups in the survey are households (Emirati and non-Emirati households), and collective households who habitually reside within the geographical borders of Dubai Emirate and individuals: it includes the individuals aged 15 years and above.
3.5
Statistical unit
Households & Individuals
3.6
Statistical population
A sample of households, including habitual and collective households residing within the geographical boundaries of the Emirate of Dubai.
3.7
Reference area
Emirate of Dubai
3.8
Time coverage
2016 - 2019
3.9
Base period
Not Applicable
Numbers - Values
Reflects the data for 2019
6.1
Legal acts and other agreements

Dubai Statistics Center specializes in the construction of a modern and comprehensive statistical system and shall be the only official source for the collection, analysis and publication of Statistical information and data in the Emirate adopting harmonized methodological international standards in the collection, analysis, and dissemination of statistical data. For more information, please see the law number (28) related to Dubai Statistics Center

Click here to view the law details

6.2
Data sharing
Data is submitted to TRA under agreements for no dissemination of data for Dubai Emirate without getting it approved by the Authority.
7.1
Confidentiality - policy

Data confidentiality is governed by law number (28) for the year 2015 about Dubai Statistics Center, article number (9) 'Confidentiality of Statistical Data'.

Click here to view the law details

8.1
Release calendar
Reports are disseminated based on agreement with the organization.
8.2
Release calendar access
Click here to access Dubai Statistics Center calendar information
Every Two Years
10.1
News release
Through social media.
10.3
On-line database
Available under specific permissions to particular entities
10.4
Micro-data access
Micro-data are not available to public due to data confidentiality considerations. However, aggregated data are published to public
10.5
Other
DSC Smart Statistical Systems

The project was implemented according to GSBPM where it takes into consideration statistical quality scopes according to Statistical   data quality charter for the Emirate of Dubai that is adopted by the center specially those related accuracy, objectivity and comparability, since the classifications and methodologies used make the results of this project comparable on national regional and international levels being based on international classifications and methodologies.

Click here to view Dubai Statistics Center Statistical Data Quality Framework

12.1
User needs
Support decision-makers, policy-makers and researchers to identify the following:
1- To provide ICT data, which in turn is used by international organizations to rank the country in global indicators such as Network Readiness Index, ICT Development Index and Global Competitiveness Index.
2-Build a quantitative and qualitative database on extent of using communications and information technology by Dubai households, which database will be the base for development and formulation of policies and strategies in the Emirate.
3- Assess Dubai households’ satisfaction with quality and cost of communications and information technology services.
4- Identify, detect, analyze and develop appropriate solutions for those obstacles, which hamper using communications and information technology services (Fixed Line, Mobile Phone, Internet) by Dubai households. The study aims, also, to identify level of expenditure on each of those services.
Main results and indicators of the survey are provided to users upon request in accordance with release policy and on approved levels.
18.1
Source data
Via field work, it was conducted through direct interview and using the latest smart technology.
18.2
Frequency of data collection
Every Two Years
18.3
Data collection
After designating and appointing the administrative supervisors as well as supervisors and researchers and distributing them on field teams, and after completing the training course and the pre-trial, the field implementation phase starts with these teams visiting the households of the sample and collecting data from them using smart tablet PCs.
18.4
Data validation
During the field data collection process, the completed household data, scrutinized in the field by supervisors, were reviewed instantly by the supervisory office, approved and sent through the latest smart technologies used in the survey to the main database with the survey data in the headquarters, where the office scrutiny team scrutinized this data. During that stage, the main focus was on the scrutiny of the data consistency and completion to mitigate error as much as possible

Please refer to survey Methodology by visiting this link
18.6
Adjustment
Different statistical methods are used for data modification and processing procedures.

For more details, please refer to survey methodology by visiting the following link.

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Title Description Publishing Year File Type File Size
Percentage Distribution of Households that has Fixed Line Service 2016 Document Icon 54 KB
Percentage Distribution of Households that has Fixed Line Service 2016 Document Icon 54 KB
Percentage Distribution of Fixed Line Calls for Households by Type 2016 Document Icon 59 KB
Percentage Distribution of Fixed Line Calls for Households by Type 2016 Document Icon 55 KB
Percentage of Household Monthly Expenditure on Fixed Lins Calls 2016 Document Icon 57 KB
Percentage of Household Monthly Expenditure on Fixed Lins Calls 2016 Document Icon 55 KB
Percentage Distribution for Top 5 Destination from The Fixed Lines 2016 Document Icon 44 KB
Percentage Distribution for Top 5 Destination from The Fixed Lines 2016 Document Icon 53 KB
Percentage Distribution for Individuals that has Mobile Subscriptions by Type 2016 Document Icon 55 KB
Percentage Distribution for Individuals that has Mobile Subscriptions by Type 2016 Document Icon 54 KB
Percentage Distribution for Individuals by Mobile Phone Type 2016 Document Icon 55 KB
Percentage Distribution for Individuals by Mobile Phone Type 2016 Document Icon 54 KB
Percentage Distribution for Individuals by Social Media Websites or Application used through Mobile Phones 2016 Document Icon 56 KB
Percentage Distribution for Individuals by Social Media Websites or Application used through Mobile Phones 2016 Document Icon 55 KB
Percentage Distribution for Individuals by Internet Type 2016 Document Icon 54 KB
Percentage Distribution for Individuals by Internet Type 2016 Document Icon 54 KB
Percentage Distribution for Individuals by usage of Internet 2016 Document Icon 59 KB
Percentage Distribution for Individuals by usage of Internet 2016 Document Icon 54 KB
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Title Description Publishing Year File Type File Size
Information & Communication Technology Survey 2017 Document Icon 389 KB
Information & Communication Technology Survey 2016 Document Icon 396 KB
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